Family Office
The "Alzheimer's effect" on WM practice management

Health costs more than double when Alzheimer's enters the
picture: Fidelity. A clear majority (84%) of brokerage,
insurance-distributor, bank and RIA advisors report touched by
someone in their client base who suffers from Alzheimer's
disease, and even more (96%) say they lack the preparation and
education they feel they need to be of meaningful assistance to
these clients. These insights come from Fidelity, which polled
350 advisors on the impact of Alzheimer's on their practices.
"With an aging client base and more than 10 million baby boomers
projected to develop Alzheimer's in their lifetime, if advisors
haven't already been impacted by the disease in their practices,
the odds are they soon will be," says Gail Graham, an executive
v.p. with Fidelity's Institutional Wealth Services unit. "It's
encouraging that advisors are looking for education and resources
to help them better prepare clients financially for the costs
associated with illnesses such as Alzheimer's."
Although half of the advisors surveyed say they would be
reluctant to raise the subject of Alzheimer's with a client they
suspected of having the affliction -- mainly for fear of being
wrong -- the impact of the disease is significant enough to
warrant attempts to overcome this reluctance.
All encompassing
Fidelity figures a 65-year-old couple that retires in 2009 will
need about $240,000 for healthcare expenses. Put Alzheimer's into
the equation for just one of the spouses and the expense more
than doubles to $495,000. And that's assuming an average life
expectancy of about 17 years after retirement.
The main things advisors want to help them feel more prepared to
assist clients impacted by Alzheimer's are best-practice
guidelines, greater understanding of insurance and protection
products, and legal advice to assist clients.
Right now, 59% of the advisors Fidelity asked say they have plans
in place in the event a client is diagnosed with Alzheimer's or
something as debilitating. The rest say they prefer to handle
such things as they arise.
Aside from the personal, emotional and psychological effects of
Alzheimer's, advisors say those who suffer from the disease are
effected by day-to-day financial planning, legal and insurance
issues -- down to things such as scheduling and paying
caretakers.
In working with a client diagnosed with Alzheimer's or thought to
have the disease, the top strategy among advisors is to "make
sure that a spouse or other family member participates in
decision making," followed by "[make] certain all activities and
decisions are confirmed and well documented." Few advisors say
would be in favor of transitioning clients with Alzheimer's
elsewhere.
"The long-term relationships and trust that advisors build with
their clients become more evident when a client is beset by an
illness such as Alzheimer's," says Graham. "Many advisors
recognize the unique role they play with their clients and want
to do what they can to help."
More than half (54%) of advisors say they have seen increased
demand for insurance or protection products over the past three
years, such as long-term care insurance, which can provide
financial support for clients suffering from Alzheimer's.
The bulk of advisors (80%) say they have access to in-house
products to meet this demand; the rest say they refer such
business to third parties.
Only 63% of advisors have liability insurance to cover client
disputes or liability claims -- even though 13% of them say they
frequently disagree with actions or decisions made by an
individual granted Power of Attorney for a client who suffers
from Alzheimer's.
In any event, Fidelity is keen to offer practice-management
advice for advisors with clients who suffer from Alzheimer's.
Some of its headline ideas are:
Train staff members to identify the symptoms of Alzheimer's. If
anyone gets concerned about a client's ability for sound
judgment, advisors may want to consider sharing these concerns
with appropriate associates within the firm and take the steps
necessary to protecting both client and the firm.
Make serving clients with dementia-related diseases such as
Alzheimer's one of the firm's specialties. This service offering
could include home visits to assist clients with
financial-planning matters and paying bills, as well as
references to third-party providers of healthcare and
assisted-living services.
Develop a relationship with the Alzheimer's Association and get
listed among the financial and legal planning resources it
provides. The Alzheimer's Association is one of the first places
for the patient and family to turn to for resources, so the
affiliation may be useful to the practice and assuring to
Alzheimer's-afflicted clients and their loved ones.
Fidelity is also helping advisors spread awareness of Alzheimer's
disease by offering them a kit -- including DVDs, talking points
and other resources -- to hold screening of the HBO television
production the "Alzheimer's Project." -FWR
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