Family Office
Client-loyalty assumptions may be misplaced: Study

The number of affluent clients ready to follow advisors to new
firms drops. Advisors considering switching firms may want to
think twice in light of new research. Although most affluent
investors claim to be loyal to their financial advisors, only a
small number of them would actually follow their advisors to new
firms, according to a report by Chicago-based market-research and
consulting firm Spectrem Group.
Fewer budging
"Financial advisors can no longer count on the fact that their
'loyal' affluent clients will follow them when they switch
firms," says Spectrem's president George Walper. "While this may
have worked in the past, today just one-third of affluent
investors would quit their financial services firms to move with
their advisors. This surprising turn of events has potentially
serious ramifications for financial advisors looking to make
their next career move -- and counting on existing business to
pave the way."
In 2006, more than half of those surveyed -- 55% -- said they
would follow their advisors to new firms.
The Spectrem report Client Satisfaction versus Loyalty
also suggests that less than 20% of investors would consolidate
all their accounts with one advisor -- and even for this loyal
few, the decision would be based more on investment returns than
on personal relationships.
Conducted late in 2007, the Spectrem report draws on a survey of
500 investors who have at least $500,000 in investable assets.
-FWR
Purchase reproduction rights to this article.